Repairs within 100 road miles of Birmingham
Emergency repairs
Making your shop safe and secure after a break-in, an accident or a broken shutter, within 100 road miles of Birmingham. We reply to emergency repair calls within two hours and come out the same day. When we reply, we agree with you what we can do and when. The first job is usually boarding up, fitting temporary glass, or getting a stuck shutter open or locked.
Do you need council permission?
- Usually nothing from the councilUsually not — check
Boarding up to make a shop safe does not need permission.
- Listed building consentOccasionally
Take care fixing boards to old woodwork. The permanent repair may need consent.
This is our general guide. Your council makes the final decision.
What does the two-hour promise mean?
It means a person replies to you within two hours of your call or message. It does not mean a van arrives within two hours. When we speak, we tell you honestly what time we can be there that day and what we can do on that visit.
What should I do before anyone arrives?
Keep people away from broken glass. If there has been a break-in, report it to the police and get a crime reference number. Your insurer will want it. So will the council, if you later apply for a shutter on the outside. Take photos of the damage before anything is moved.
Is the permanent repair the same visit?
Not always. Toughened glass cannot be cut after it is made, so a new pane has to be made to size, which takes a few days. On the first visit we make the shop secure. On the second visit we fit the glass. A smashed window is also a good time to change to laminated glass, which many councils prefer to a shutter.
Safety standards
| Standard | What it covers |
|---|---|
| BS EN 12150 | Toughened safety glass: made to size, cannot be cut afterwards. |
| BS EN 14449 | Laminated glass, which holds together when broken. |
Questions
How quickly will someone get to me?
Related
- Shopfront glass replacement — Broken glass replaced with the right safety glass, and a chance to upgrade to laminated.
- Shutter repairs — Stuck, noisy and broken shutters repaired within 100 road miles of Birmingham.
- Shopfront repairs — Doors that drop, locks that stick, frames that leak: fixed within 100 road miles of Birmingham.